Yikes! What do we do now!? The heat tape we had in place has gone completely AWOL! Quit working when we needed it most! And the roof is just way too steep to go crawling around up there in all this ice and snow and water is running in the Living Room like Niagra Falls? And you think some backwoods hillbilly with a stick and string is going to fix this? Does your elevator only go to the basement? The roof ice dams are over a foot thick!