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If you struggle to resolve conflict with your apologies, read this! 👇
In this video, Marjorie Ingall and Susan McCarthy, the authors of Sorry, Sorry, Sorry: The Case for Good Apologies, talk about their six-and-a-half-step formula for apologizing beautifully.
Apologizing is not always easy, but it is an IMPORTANT skill to have in personal and professional relationships.
According to the authors, a good apology is one where you make sure not just say sorry but to truly communicate that you understand the gravity of your error and are willing to make ammends. 🙌
They also emphasize that they most crucial step in clarifying misunderstandings and fixing relationships is to allow the other party to speak on how they feel. 🗣️
Do you agree with this six-and-a-half-step apology formula? Let me know in the comments!
To pick up a copy of Sorry, Sorry, Sorry: The Case for Good Apologies for yourself, click https://bit.ly/3lJ0LBH now!
Episode also available on Apple Podcast: http://apple.co/30PvU9C
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