Managed services is a highly competitive industry that provides tremendous opportunities while also posing unique challenges. Clients nowadays expect managed service providers to provide increasingly seamless solutions through the use of virtual interfaces. Quick, efficient responses to queries and technical support are also required for client retention and satisfaction. Along with all of this, MSPs must contend with a rising cybercrime scenario in which a single incident can result in catastrophic breaches and massive losses. MSSPs must use tools to achieve all of their stated goals while mitigating risks and meeting client expectations in order to survive and thrive in such an environment.